Last updated: 1 October 2026
Please read these terms before placing an order. They explain who we are, how we sell to you, and what to do if there is a problem. By placing an order, you agree to these terms.
1. About us
This website is run by Nova Everyday, trading as Nova Everyday. We are a business based in the UK. Our address is 4-3 Freeman Street, Grimsby, England, DN32 7AA. You can contact us at support@novaeveryday.com or call us on 020 4630 0017.
2. Who these terms apply to
These terms apply to consumers buying for personal use. We only sell to customers aged 18 or over with a UK delivery address.
3. Your order and our contract
When you place an order, we email you to acknowledge it. The contract between us is formed when we email you to confirm your order has been dispatched. We may decline an order, for example if the item is out of stock or there is an obvious pricing error. If we do, we will refund you in full.
4. Prices, offers and payment
All prices are in pounds sterling and include VAT. Delivery is free. Offers such as “2nd half price” apply automatically in your basket while they are shown on our website. Payment is taken when you order and processed securely by our payment providers; we do not store your card details.
5. Delivery
We aim to deliver within 3–6 working days. Delivery times are estimates. The product becomes your responsibility once delivered to the address you gave us, and your property once we have received payment in full. If delivery is badly delayed by events outside our control, you can cancel for a full refund of items not received.
6. Your right to cancel
You can cancel within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts Regulations 2013, and we also offer a 30-day returns period for unused items. Tell us clearly by email, then return the goods within 14 days. We refund the price and any delivery charge within 14 days of receiving the goods back, or proof of return. Unless the goods are faulty, you pay return postage. We may reduce a refund if the goods have been handled more than necessary to inspect them. See our returns page.
7. Faulty products and warranty
We must supply products that are as described, fit for purpose and of satisfactory quality. Nothing in these terms affects your rights under the Consumer Rights Act 2015. Electrical items also have a 12-month warranty, which is in addition to your legal rights. For detailed information, visit Citizens Advice or call their consumer helpline on 0808 223 1133.
8. Using the product
Please follow the instructions supplied with each product. For the cordless car vacuum: the wet function is for small spills only. Do not use it near open flames, on hot ash or to pick up flammable liquids, and keep it away from children. Charge it only with the supplied cable.
9. Our responsibility to you
If we break these terms, we are responsible for foreseeable loss or damage you suffer as a result. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer. We are not responsible for business losses.
10. Reviews
Reviews on our website come from verified buyers. We publish positive and negative reviews, and we do not edit their meaning. We remove only reviews that are abusive, unlawful or unrelated to the product.
11. Your personal information
We use your personal information as set out in our privacy policy.
12. Disputes and the law
Please contact us first if you have a complaint. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.