Last updated: 1 October 2026
If you’re not happy with something you bought, here’s how returns work.
Our 30-day returns promise
You can return any item within 30 days of delivery for a refund, as long as it is unused and in its original packaging. This is on top of your legal rights, explained below.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it. Once you tell us you are cancelling, you have a further 14 days to send it back.
How to return
- Email us at support@novaeveryday.com with your order number. You can also use the cancellation form at the bottom of this page.
- We’ll reply within one working day to confirm your return.
- Send the item to: 4-3 Freeman Street, Grimsby, England, DN32 7AA
- Use a tracked service and keep your proof of postage.
Return postage
- If your item is faulty, damaged or not what you ordered, we cover the cost of returning it.
- If you have changed your mind, you pay for return postage.
Refunds
We refund you within 14 days of receiving the item back, or of you giving us proof that you have sent it, whichever is sooner. Refunds go to your original payment method. If you cancel within the 14-day legal period, we also refund any delivery charge you paid.
We may reduce a refund if an item has been used more than you would need to try it out, for example a vacuum whose dust cup has been filled.
Multi-buy orders
If you bought two with the second one half price and return one, we refund the half price amount you paid for it.
Faulty items and your warranty
Electrical items come with a 12-month warranty. Separately, under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If it is faulty, you are entitled to a full refund within 30 days of delivery. After that, and for up to six months, you are entitled to a repair or replacement, or a refund if that isn’t possible.
Model cancellation form
Copy and email this to us if you want to cancel. You don’t have to use it, a normal email is fine.
To: Nova Everyday, 4-3 Freeman Street, Grimsby, England, DN32 7AA, support@novaeveryday.com
I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on [date] / received on [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [today’s date]